Privacy Policy

Who we are

Review Assistant is a product of Promogranade, a digital agency in Jalgaon, Maharashtra, India. In this policy, "we" and "us" means Promogranade.

Businesses that use Review Assistant are our clients. Their customers are the people who open a review page to leave a review.

How the review page works

Each business gets its own review page at reviews.promogranade.com/r/ followed by the business name. Customers reach it by scanning a QR sticker or standee, or by tapping a WhatsApp link.

The customer taps a star rating, the services they used and a few things that stood out. AI then writes a draft review in the language they chose. They can edit the draft or write their own. One tap copies the text and opens the Google review box for that business. The customer posts the review themselves, from their own Google account.

We never post reviews, and we never post anything on anyone's behalf. Every rating, high or low, can go to Google. If someone gives a low rating, we also show an optional box to send a private message to the owner. Using it is their choice and it does not stop them from posting on Google.

What we do not ask customers for

To use a review page, a customer does not need to give us:

• their name
• their phone number
• their email address
• an account, password or app

What we store when someone uses a review page

We keep a small amount of information so the business can see how the page is doing and so the service works well:

• Anonymous events: page opened, draft made, went to Google, and feedback sent. Each event records the star rating, the chosen service and highlights, the language, how the page was opened (QR, WhatsApp or direct link) and the time.
• Private feedback: only if the customer chooses to send a message to the owner. It can be up to 1,000 characters.
• Recent drafts: a short memory of recent AI drafts for each business, so new drafts do not repeat old ones. This is review text only, with no personal details, and we keep it for 30 days at most.
• A scrambled form of the IP address, used only to stop abuse (rate limiting). We turn the address into a one-way code that changes every day. We do not store the actual IP address.

How AI writes the draft

To write a draft, we send the customer's selections to an AI provider: the star rating, the service names, the highlight labels, the language and the business name. We do not send names, phone numbers or email addresses.

Our AI providers are OpenRouter (which routes to DeepSeek models) and Google Gemini as a backup.

AI can make mistakes. Please read the draft before you post it and change anything that is not true for you. What you post is your own review.

Google is a separate service

When a customer copies a review and opens Google, they leave Review Assistant. Anything they post on Google is covered by Google's own terms and privacy policy. We do not control Google and we cannot edit or remove reviews posted there.

Staff and intern testimonials

Some businesses use an optional page to collect testimonials from interns or staff. There, the person enters their name, an optional LinkedIn link and their text, and must tick a box agreeing that the business may publish it.

These testimonials are never sent to Google. The business may show them on its own website. A person can ask for their testimonial to be hidden or removed at any time by contacting the business or us.

Business owners

Owners log in with an email and password, either created when they sign up online or created for them by Promogranade. When a business signs up online we store the business name, type, city, Google review link, chosen plan, and the owner's name, WhatsApp number and email. We use the number only to arrange payment and support. Login is handled by Supabase Auth. In the owner panel, owners can see analytics, feedback and testimonials, and change their logo, brand colour, language, tone and keywords.

Cookies

We use session cookies only to keep owners logged in. The public review page uses no advertising or tracking cookies. Your browser may save a small preference, such as your chosen language, to make the page easier to use next time.

Who helps us run the service

We use these service providers, and only share with them what they need to do their job:

• Supabase: database, owner login and storage for business logos, in its Mumbai, India region.
• Vercel: hosting for the website and review pages.
• OpenRouter and Google Gemini: writing the AI drafts.
• WhatsApp: when you choose to message us there.
• Google: where customers choose to post their review.

How long we keep data

• Events and private feedback: while the business account is active, and deleted within 90 days after the account closes, or sooner if asked.
• Recent AI drafts: 30 days at most.
• Owners can ask us for a copy of their data or ask us to delete it.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us what personal data we hold about you, ask us to correct it, and ask us to delete it. Because customers do not give us their name or contact details, we usually hold very little that can identify a person. Still, we will help with any request we can.

To make a request or raise a concern, contact the Promogranade team on WhatsApp at +91 95117 84952 (wa.me/919511784952) or through our contact page at promogranade.com/contact. We aim to reply within 7 working days.

Changes to this policy

We may update this page. When we do, the "Last updated" date at the top changes. If a change matters to paying businesses, we will tell them over WhatsApp.